Outbound Call Agent - South Africa

Outbound Call Agent

Location: Johannesburg, ZA

Nedbank Recruiting

Closing Date

17 February 2017

Job Family


Career Stream

Credit Collections

Leadership Pipeline

Manage Self: Operational

Job Purpose

To collect on arrear accounts with regards to defaults on monthly instalments to reduce risk and provisions, in line with Nedbank business strategy.

Job Outputs

Managed Stakeholder Relationships
Managed Internal Process
Improved Human Resources Business Processes
Managed Self
Managed Financial and Business Results

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Matric / Grade 12 / National Senior Certificate
Certificate: Call Centre

Type of Exposure

Click to apply below

Working with a group and individually to identify alternative solutions to a problem
Completing various administrative duties
Responding to client queries both telephonically and face to face
Capturing data
Checking accuracy of reports and rec
Communicating internally
Drafting reports

Minimum Experience Level

6 months customer service and call centre or retail

Technical / Professional Knowledge

Administrative procedures and systems
Data analysis
Microsoft Office
Relevant regulatory knowledge
Business writing skills
Compliance Knowledge
Relevant Nedbank Human Resources policies and practices

Posted on : 07/04/2017, # , Edit

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